Property Tax FAQs

​How can I get a copy of my tax bill for income tax purposes?

Contact the Tax Department at 519-360-1998. If you already receive a copy of your tax bill, there will be a $10 charge for a duplicate.


Where can I find the 23-digit account number?

Some financial institutions require you to enter a 23-digit account code to pay taxes (property tax roll numbers only have 19 digits). The roll number shown on your tax bill starting with 3650 is the number you will need to use. If your bank requires extra numbers, just enter zeros at the end of your roll number.  If this does not work, contact your bank.


If I don't pay until after the due date, will I be charged interest?

Payment after the due date is subject to a penalty of 1.25%.


My mortgage company pays my taxes. Why did I receive a bill?

We may not have a record of your mortgage company on your account. You should request that your bank contact us, in writing, to ensure we have the correct information.


I am on a pre-authorized payment plan. Why do I still receive a tax bill?

If you are on the instalment (due date) plan, your bill should indicate that you are on the pre-authorized payment plan and the amount that will be deducted from your account. If it does not, contact the Tax Department at 519-360-1998 to ensure we have the proper information on your account. If you are on the monthly plan, you should receive the interim and final bill which includes the corresponding dates of payment and amounts.


How much of the year does the interim tax represent?

The interim tax bill is an instalment towards your current year's taxes. It should be approximately 50% of the previous year's taxes.


What is the tax increase this year?

The current year's tax increase is reflected on your final tax bill mailed in June. The impact on individual tax bills will vary, subject to tax caps, area charges and assessment changes.


How does the property tax capping work?

The Provincial tax cap increases or claw backs to industrial, commercial and multi-residential classes are set at 10% and are applied to the final tax bill.


Are local improvement charges included as part of the interim levy?

No. All local improvement charges can only be applied to the final tax bill.


Why is my tax increase different than the budget increase?

The budget simply identifies the extra money required by Council to provide municipal services. Tax policy determines who will pay and on what basis. Tax policy is set by the Province and by Council.