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Riverview Gardens Long-Term Care Home logo
Grandmother mature woman in a respiratory mask communicates with her grandchild through a window. Elderly quarantined, isolated.

RVG COVID-19 Updates

What's New?

  • Riverview Gardens is currently closed to the general public. 

On-Site Rapid Testing

  • All staff, caregivers, visitors, students and volunteers who are fully vaccinated (14 days post 2nd dose) and provide proof are not required to be tested upon entering our Home.
  • Please bring proof of your COVID-19 vaccine with every visit.
  • If an individual is not fully vaccinated (14 days post 2nd dose) or does not provide proof, then a rapid test is required three (3) times per week on non-consecutive days.
  • Rapid testing is available from 6:00 am to 7:30 pm, 7 days a week, closed from 5:15 pm to 6:00 pm daily. 

Rapid Testing Frequently Asked Questions (FAQs)

Where is the rapid testing area at Riverview Gardens?

Just inside the Robertson Ave entrance.

How do I track my rapid testing?

Caregivers and staff will be given an 'RVG Passport' upon your first rapid test. Please carry your RVG Passport with you and be prepared to show the screeners on your way in.

What if I forget my RVG Passport?

Screeners can look it up on a computer if it's your test date – this may take some time, so please remember to carry your RVG Passport with you.

How do I know if I should be tested?

Were you tested the day before?  If the answer is no, a test is required (until 3x limit reached for those not fully vaccinated (14 days post 2nd dose)or does not provide proof of COVID-19 vaccine). If the answer is yes, no test is required.

Can I opt for weekly PCR testing instead of rapid testing?

No, as of March 15, 2021, all long-term care homes must implement rapid testing only. PCR lab testing will only be used to confirm a positive test result on a positive rapid test.

For more rapid testing FAQ's click here!

Please note: this information is subject to change.


Day and Overnight Absences

  • Please contact the resident's unit staff/care centre to arrange to take a resident out for the day.
  • Please continue to follow public health measures such as physical distancing (6 feet apart), hand hygiene and wearing a mask, while residents are away from Riverview Gardens.
  • We encourage residents to return to Riverview Gardens by 8:00pm.
  • Residents will need to go through the screening process upon returning to Riverview Gardens, if they do not pass screening, they will need to be placed in isolation until a PCR (Polymerase Chain Reaction) test is completed and returned negative.
  • For overnight absences, we will review these case by case before approving them.

Indoor Visits

  • Five (5) people per resident may visit at a time ( no specific number of caregivers/ general visitors - any 5 people).
  • Visits must be in the resident's room, Courtyard, unit balcony or outside around the building premises only (Sunrooms are closed to visitors and caregivers at this time)
  • No visiting other caregivers or residents.
  • Those under 14 years old, must be accompanied by an adult and must have adult consent for rapid testing if applicable.
  • Children under the age of 2 may come in without following visitor rules.
  • Visitors may help feed in the back of the dining room.
  • Caregivers must wear proper PPE provided by the Home in Outbreak Units at all times.

Courtyard Visits

  • Visits must take place at a designated location only.
  • No walking around the Courtyard.
  • Caregivers/visitors must wear a mask at all times.
  • Residents to wear a mask as tolerated.
  • No visiting with other residents/ caregivers.
  • Only residents are permitted to smoke.
  • Maximum of 30 minutes.

Balcony Visits

  • One (1) resident and one (1) caregiver/visitor are allowed at a time.
  • Caregiver/ visitor must wear a mask at all times.
  • Residents to wear a mask as tolerated.
  • Maximum of 30 minutes.

End of Life Visitors

  • Five (5) EOL visitors are allowed at a time from 6:00am to 8:00pm. After 8:00pm only two (2) EOL visitors are allowed at a time.
  • If an EOL visitor is fully vaccinated (14 days post 2nd dose) they do not require a rapid test.
  • If an EOL visitor is not fully vaccinated, they must be rapid-tested upon entry (1-2 times a week maximum) and are exempt from waiting 15 minutes prior to going upstairs. If an EOL visitor visits outside of testing hours then they can go upstairs without being rapid tested.

Please Note:

  • Eye protection is not required regardless of vaccine status unless it's a personal preference. 
  • Please switch out your mask for one of ours provided upon entry.  It must be worn properly (covering mouth and nose) at all times.
  • We are requesting two (2) metre distancing in the hallways. 
  • Items may be dropped off at the Robertson Avenue entrance and put on the cart right inside the door.
  • Brief hugs are allowed regardless of immunization status.
  • Activities such as karaoke, singing and dancing are permitted. 
  • Any violation of these rules may result in visiting privileges being revoked.
  • Rules are subject to change.

Read the Visitor Policy

Caregiver Program

Who can be a caregiver?

  • Caregivers must be at least 18 years of age.
  • Each resident may have an unlimited number of caregivers.
  • A caregiver application must be completed, submitted and approved. The caregiver application can be downloaded below. 
  • Examples of caregivers include family members who provide meaningful connections, a privately hired caregiver, paid companions and translators. 

Caregiver Rules

  • Caregivers may come in daily for any length of time.
  • Caregivers are not required to do any tasks by RVG, but they can do the things they did prior to the pandemic to support the resident. For example, one caregiver at a time may be in the dining room with the resident to help with eating. While not required, we would like to prearrange this so we can have a separate table set up for social distancing purposes.
  • Caregivers MUST wear a yellow caregiver button when they are onsite so their caregiver status is easily recognized.

Caregiver Screening

  • Caregivers MUST pass screening questions upon entry.
  • Prior to visiting any resident for the first time, RVG will provide training to caregivers to show how to safely provide direct care, including putting on and taking off required PPE and hand hygiene.
  • At least once every month RVG will ask caregivers to verbally agree they have read/re-read our visitor policy.

Please Note

Download the Caregiver Application

Submit Caregiver Applications by mail to:

Riverview Gardens
519 King Street West
Chatham ON N7M 1G8

Please include your return address.

Caregiver Applications may be submitted in person by dropping off at the screening desk located at the Robertson Avenue entrance.

Need a PCR COVID-19 Test?

You can book a PCR COVID-19 test online at

To confirm your appointment date and time, you will need:

  • A valid green Ontario Health Card.
  • An email address.

If you do not have access to the above, call 519-436-2556 between 9:00 am and 5:00 pm, 7 days a week to schedule an appointment. 

The COVID-19 Assessment Centre is located at 10 Grand Avenue West ( located within the 7-11 plaza on the corner of Grand Avenue and St. Clair Street) in Chatham, Ontario. 

What you will need to bring to your appointment:

  • A valid green Ontario health card.
  • List of any current medications, allergies and past health issues. 

For more information or questions about our services call 519-352-4823 or email us at