Community Navigators

What are Community Navigators?

The Community Navigator program is a partnership between Employment and Social Services (ESS) and the Chatham Kent Public Libraries (CKPL).  The Community Navigators assist residents of Chatham-Kent with navigating systems (Housing, Education, Employment, and Income); working with technology, and connecting with supportive community services. Working together, CKPL and ESS are able to bring these services to all residents of Chatham Kent through the 11 branches of the library.

Who does a Community Navigator help?

Community Navigators are able to assist anyone in the Chatham-Kent Community who may be looking for supports and services free of charge.

What does a Community Navigator do?

  • Provide one to one instruction in accessing government, social and health services online 
  • Provide referrals to other social services, employment and educational programs in the community
  • Assist patrons with completing applications for government programs and benefits
  • Completing personal income tax returns for qualifying low-income residents
  • Employment Support:
    • Create, edit, copy and proofread resumes
    • The development of a cover letter
    • Complete online job applications
    • Interview information and preparation support
    • Assistance with research on potential employers
    • Finding and understanding Labour Market information
  • Deliver workshops and clinics including the Rent Smart program and I.D. clinics
  • Provides computers to qualifying low-income youth, families and eligible charitable and non-profit organizations via the Computer Connects program

How can I connect with a Community Navigator?

Community Navigators are onsite at the Chatham-Kent Public Library Chatham and Wallaceburg branches.

Services are available virtually; Monday to Friday from 8:30 am – 4:00 pm by calling 519-355-1380 or emailing

Chatham Branch

120 Queen Street, Chatham, ON N7M2G5

Monday to Friday 9:30 am to 4:00 pm

Wallaceburg Branch 

209 James Street, Wallaceburg, ON  N8A2N4

Monday 10:00 am – 4:00 pm
Tuesday 12:00 pm – 4:00 pm
Wednesday 10:00 am – 4:00 pm
Thursday 12:00 pm – 4:00 pm
Friday 10:00 am – 4:00 pm

Community Navigators are available at all other branches by appointment only. Library hours may change due to holiday schedules. 

Patrons are encouraged to call the Community Navigators at 519-355-1380 to book an appointment to ensure that their needs can be met.

Community Navigator Programs

Volunteer Income Tax Programs

Low-income residents struggle to meet their most basic needs let alone have the financial means to pay for their income tax to be filed.  Residents face other barriers such as access to technology, difficulty with document collection, form completion, and navigating complicated processes.  As a result, many of these residents risk missing out on access to important income-tested benefits including the Canada Child Benefit, Old Age Security; Guaranteed Income Supplement, the Working Income Tax Benefit and GST/HST credit. Through the Income Tax Program, Community Navigators are able to assist residents who may not have otherwise completed their income tax returns with the completion of simple income tax returns, free of charge. The Income Tax Program is available year-round.

Computer Connections

Without internet access and a computer, finding information or a job or applying for other benefits can be extremely challenging.  Community Navigators are able to assist low-income youth or families and qualifying and non-profit and charitable organizations with access to refurbished computers at no cost.  In partnership with Habitat for Humanity and the Municipality of Chatham-Kent, Community Navigators are able to provide those most in need with a refurbished computer.

Rent Smart

Rent Smart provides education and support to tenants and landlords with one goal: Successful Tenancies. Successful tenancies are key to building strong communities, increasing housing stability and preventing homelessness.