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Computers and Wifi

CKPL provides public access to computers and wifi at all 11 branches.

Our Internet Access Policy provides internet use guidelines and information about privacy, content filtering, internet use by children, printing, downloading and wifi access. Anyone using the library's public network agrees to abide by this policy.

Using Our Computers

A valid library card is required to use any public computer in the library. Out of town guests may obtain temporary computer access by presenting photo identification. 

To ensure access to as many users as possible, patrons are allowed a daily maximum of one hour. Time limits may be extended depending on user demand and computer availability. Please ask staff if you would like additional time. All public computers will be logged off 10 minutes prior to closing to allow for nightly security and maintenance procedures.

Express computers are available at the Chatham and Tilbury branches. Use of an express computer is limited to 15 minutes.


Logging In

To log in to a computer or wireless network (CKPL-Wifi), use your library card number (no spaces) as your user ID. Your PIN is set to the last 4 digits of your phone number. If you get an error message, please see a staff member. We may need to update your card or reset your PIN. Fines must be below $10.00 to access a computer.

Wireless access is available between 8:00 am and 9:00 pm every day, subject to occasional disruptions due to network connectivity issues, repairs etc. There is no time limit on wireless access, however the system may disconnect and require you to log in again if you have not been active on the network for an extended period of time.


Security

The security of your mobile devices is your responsibility. Please do not leave your devices unattended. We strongly encourage all wireless users to install virus protection and to download the latest security patches for your operating system and software. The library is not responsible for theft or damage to devices. As with most public wireless hotspots you should assume the connection is not secure. The library's wireless network is open to all users and is not encrypted. Please keep this in mind before accessing sensitive personal or business information. For security reasons there is no access to FTP, PPTP, SMTP, SSH, Telnet, or file sharing. Wireless access to some streaming audio/video may not be available.


Technical Support

Everyone's device is different and you need to know how to configure your own equipment, including network settings and hardware configurations. Library staff are trained on library-related technologies but are not computer technicians. We will do our best, time permitting, to help you access the wireless hotspot and use our Virtual Library. For more help, you may need to contact the manufacturer of your device or service provider, or seek technical support from a company that services computers or electronics.


Charging Your Device

We recommend you charge your device before coming to the library. If your device's battery is not charged, you may use available electrical outlets provided the electrical cords do not present a tripping hazard or hinder people from moving freely.

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