Ride CK OnRequest Transit provides shared ride public transit trips between any two designated bus stop locations within an urban area. Unlike traditional fixed-route service, OnRequest requires riders to request a trip through a mobile app, web portal or by calling. The bus will pick you up at your closest bus stop and drop you off at the bus stop closest to your destination while picking up other riders along the way.
Designated stops now include both traditional bus stops marked by signage, as well as
virtual bus stops. Virtual bus stops allow for more convenient locations close to riders. They are not marked by signage. Upon booking, riders will be directed to wait at these locations including the correct side of the street in order to meet the approaching vehicle.
Service Areas and Times
Holidays excluded. Your requested ride must be able to be completed by the end of service hours for it to be accepted.
Requesting a Ride
The easiest way to schedule an OnRequest ride is through the
Ride CK OnRequest Transit App. Please note this is a separate app from the Transit App used for fixed route real-time tracking. Trips can be requested up to two days in advance.
The app will provide real-time arrival information and you will be able to track your ride as it approaches your stop. Your requested
Leave At time may be moved later by 15 minutes or your requested
Arrive By time may be moved earlier than 15 minutes to accommodate other riders. Passengers will generally not spend more than 45 minutes in transit during peak times.
For technical troubleshooting on the app please see the
Rider App Guide or watch the
No app? You can request a ride over the phone by calling 519-436-3233 or try the
online web portal.
Frequently Asked Questions