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OnRequest Transit

Ride CK OnRequest Transit provides shared ride public transit trips between any two designated bus stop locations within an urban area. Unlike traditional fixed-route service, OnRequest requires riders to request a trip through a mobile app, web portal, or by calling. The bus will pick you up at your closest bus stop and drop you off at the bus stop closest to your destination, while picking up other riders along the way.

Designated stops now include both traditional bus stops marked by signage, as well as Virtual bus stops. Virtual bus stops allow for more convenient locations close to riders. They are not marked by signage. Upon booking riders will be directed to wait at these locations including the correct side of the street in order to meet the approaching vehicle.


Service Areas and Times

Chatham

Wallaceburg

  • Monday to Saturday: 7:00 am to 7:15 pm (bus stop locations) ***Wallaceburg Service launching August 2022***
  • Sunday: 9:00 am to 5:00 pm (bus stop locations) ***Wallaceburg Service launching August 2022***

Holidays excluded. Your requested ride must be able to be complete by the end of service hours for it to be accepted.


Requesting a Ride

Download the Ride CK OnRequest Transit app for either Android or iOS.

Trips can be requested up to two days in advance.

The app will provide real-time arrival information and you will be able to track your ride as it approaches your stop. Your requested Leave At time may be moved later by 15 minutes or your requested Arrive By time may be moved earlier than 15 minutes to accommodate other riders. Passengers will generally not spend more than 45 minutes in transit during peak times.

For technical troubleshooting on the new app please see the Rider App Guide or watch the YouTube video.

No app? You can request a ride over the phone by calling 519-436-3233 or try the online web portal.


Frequently Asked Questions