Municipal offices and ServiceOntario offices closed

including Municipal Information Desks in Bothwell, Thamesville and Wheatley; and Park Avenue Business Centre in Chatham will be closed to the public until further notice.

Effective immediately and until further notice, customers requesting urgent municipal services or information are required to call 519-360-1998 or email for priority triage and appointments at the Chatham Municipal Centre (Civic Centre) and the Chatham ServiceOntario office.   Only a few essential services will be deemed urgent and scheduled for in-person appointments with our customer service team.

For inquiries regarding phone payments for permits, dog tag licenses or for information about our services available on-line, please call 519-360-1998 or email We will continue to provide service updates on social media and the municipal website  The municipal call centre continues to operate normal business hours from Monday-Friday 8:30am-4:30pm. 

Customers that pre-schedule an appointment to access urgent services at the Civic Centre or Chatham ServiceOntario, can expect to receive screening at the entrance of the facilities upon arrival. The screening process will include a few questions pertaining to recent travel, current health symptoms, and quarantine directives to determine whether our team can provide you in-person services.

The implementation of this process is to increase safety measures for municipal employees and to you, our valued visitors and customers.  If attending an appointment at one of the two facilities, please ensure to practise social distancing of the minimum 2 metres from one another. 

The municipality continues to monitor the COVID-19 situation closely, taking direction from Provincial and Federal public health officials and our Medical Officer of Health, Dr. David Colby. We want to do everything we possibly can to minimize the impact of COVID-19 in Chatham-Kent.