Deadline looms for water meter replacement

Tim Sunderland, General Manager of the Chatham-Kent Public Utilities Commission (CK PUC) said the mandatory water meter replacement program is more than 95% complete but some residents’ still have not participated in the program.

“Thanks to the widespread cooperation for the project, we have installed more than 34,000 meters,” he said. “Unfortunately we have some residents who haven’t responded. Our installation contractor has staff ready to complete the project but we can’t keep them here indefinitely so we need to wrap this up.”

Meter replacement is a mandatory program. The new meters will enable more accurate and timely readings to enable CK PUC to reduce the number of estimated bills, decrease water loss, and ultimately provide better customer service to its customers with the ability to move from quarterly to monthly readings.

Homeowners will be able to easily identify a water/toilet leak in their home, which will mitigate higher water bills and help save homeowners money.

Appointments can be made to fit your schedule. The upgrade procedure requires 30-45 minutes to complete, and appointments are available Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 6 p.m.

All residents requiring a water meter replacement received multiple notifications regarding the water meter replacement program that began more than a year ago. These notices included information about the program and instructions on how to book an appointment.

To book an appointment online visit or call 1-800-667-4387 for a time that is convenient to your schedule. 

The CK PUC would like to express its appreciation to the residents for their ongoing support in making this project a resounding success. For further questions regarding this water meter replacement project, please visit the Neptune Technology site at

For any additional inquiries, please contact 519-436-0119, Ext. 4339.

Sunderland said the project’s success stemmed from excellent working relationships with the installation contractor (Neptune Technology Group), CK PUC’s consultant (Diameter Services) and the billing service provider (Entegrus). The positive results of this program are also credited to the residents of Chatham-Kent who promptly booked installation appointments.


For more information contact:
Tim Sunderland
General Manager of the Chatham-Kent Public Utilities Commission
Municipality of Chatham-Kent

  Media Contact:
Jim Blake
Communications Officer
Municipality of Chatham-Kent
519-360-1998 x 3624


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