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Chatham-Kent Public Utilities Commission (CK PUC) has approximately 36,605 water meters throughout the water systems that it owns and operates. Out of that total, there are roughly 18,000 meters that have been in service for 15 years or more and may require replacement due to wear on internal parts, resulting in the meter being incapable of capturing lower flows.

This Water Meter Upgrade Program has been divided into two phases:

  • Phase 1 consists of upgrading or replacing every water meter outside the Community of Chatham to an AMR (Automated Meter Read) system.
  • Phase 2 consists of upgrading or replacing every water meter inside the Community of Chatham to an AMI (Advanced Metering Infrastructure) system.

What is an AMR System? Water meter readings are gathered by driving by an area to collect the data by radio, and the data is then downloaded into the system for billing.

What is an AMI System? The meter works the same way as an AMR System, but the data is collected by collectors stationed in the area and automatically transfers meter reading information to the billing system.

Chatham-Kent Public Utilities Commission has contracted Neptune Technology Group to replace / upgrade the meter in your home at no charge to you. Neptune has installed over 2 million water meters for over 2,500 utilities. Neptune has successfully completed over 400 service projects, is an industry leader and a trusted resource.

This is a mandatory program in accordance with CK PUC Policy. The upgrade procedure will require approximately 2 to 4 hours to complete depending on the condition and complexity of the plumbing. There will be no charge for the meter or the installation. For your convenience, appointments will be available Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 6:00 p.m.

Once you receive your Water Meter Upgrade Notification letter, which includes your reference number, you can book your appointment on-line at https://www.watermeterappt.com/ or by calling 1-800-667-4387 for a time that is convenient to your schedule.

The Water Meter Upgrade Project is scheduled to start mid May 2018 and will take approximately 19 months to complete, with an expected completion date of December 2019.

Below is a Water Meter Upgrade Progress Map, which represents the overall status of the project, and will be updated throughout the project.


Frequently Asked Questions

For questions regarding this water meter upgrade project, please visit the Neptune Technology site at https://www.watermeterappt.com/faq.

For any additional inquiries, please contact 519-436-0119, Ext. 4339.