Curbside Services Q&A





How does Curbside Service work? 

  • Place your holds online or by calling 519.354.2940.
  • When your items are ready for pickup, call the library or go online to set up an appointment (search for "curbside service"). 
  • When you arrive at the set appointment time, come to the library vestibule, show your library card or picture ID and your items will be bagged and ready for you!
  • For your safety and the safety of library staff, please practice physical distancing while using our Curbside Service. 

Where can I get Curbside Service? 

Curbside Service is being offered at the following branches, by appointment only.

Blenheim Branch

  • Wednesday, 2:00 to 6:00 pm
  • Friday, 1:00 to 5:00 pm
Bothwell Branch
  • Thursday, 4:00 to 8:00 pm
  • Saturday, 11:00 am to 2:00 pm
Chatham Branch 
  • Tuesday, 4:00 to 8:00 pm
  • Wednesday, 9:30 am to 1:00 pm
  • Thursday, 4:00 to 8:00 pm
  • Friday, 1:00 to 5:00 pm
Dresden Branch
  • Tuesday, 4:00 to 8:00 pm
  • Friday, 1:00 to 5:00 pm
Highgate Branch
  • Friday, 1:00 to 5:00 pm starting September 18
Merlin Branch 
  • Tuesday, 1:00 to 5:00 pm starting September 22
  • Thursday, 5:00 to 8:00 pm starting September 24
Ridgetown Branch
  • Tuesday, 4:00 to 8:00 pm
  • Saturday, 10:00 am to 2:00 pm
Thamesville Branch
  • Wednesday, 4:00 to 8:00 pm
  • Saturday, 11:00 am to 2:00 pm
Tilbury Branch
  • Tuesday, 4:00 to 8:00 pm
  • Friday, 1:00 pm to 5:00 pm
Wallaceburg Branch
  • Wednesday, 2:00 to 6:00 pm
  • Thursday, 4:00 to 8:00 pm
  • Saturday, 1:00 to 5:00 pm
Wheatley Branch
  • Wednesday, 1:00 to 5:00 pm
  • Saturday, 11:00 am to 2:00 pm

How many items can I take home with me?

You may request and pick up 20 items per visit per week. 

Are my holds "clean"?

All materials returned to the library are quarantined for the recommended 72 hours before they are checked in.

What happens if I miss my pickup window/need to change my pickup time?

In consideration of physical distancing measures and tight timelines, please do not arrive outside of your scheduled pickup window. Should you need to change/re-book your pickup time, please contact the library at 519.354.2940 as soon as you know you are not able to make your appointment. Items not picked up without contacting the library will be released after three days. You can place a new hold on the items if you would like them at a later date. 

Can I walk to the library for my pickup?

Yes. Please stay at least 6 feet from the table as library staff bring out your items.

I have mobility/other challenges; can you put my items in my trunk?

Yes. Please let staff know about any accommodations you may need when we call to schedule your pickup time. You may be asked to give us your license plate number so we can correctly identify your car.

Can I drop in during pre-scheduled pickup times?

Drop-ins during pre-scheduled pickup times cannot be accommodated due to social distancing measures and tight pickup windows. If a pre-scheduled window works better for your schedule, please call the library at 519.354.2940 to schedule an appointment.

How do I change my pickup location so I can get my holds at a branch offering Curbside Service?

You can change the pickup location on holds that are not already on the holds shelf, by logging in to your account online (search.ckpl.ca) or contacting the library. Items that are already on the holds shelf cannot be changed to another location at this time.  

Can I pick up items for another patron? 

We ask that if you are picking up for your family, you let staff know so items can be bundled. Home Service patrons can have their items picked up by a family member or friend as long as they have the patron's library card. 

My family has more than one card with holds ready to pick up. Can I get them all at the same time?

Yes. Please let staff know about any other cards that may have items ready for pickup when they call you to schedule a pickup time. We will do our best to arrange for one family pickup appointment.

Can I return items to the library?

Yes. The external book drop is open 24/7 at all CKPL branches. Please...
  • Put your loose library items in the chute (no bags or boxes). Returns will not be accepted in person at the curbside pick up doors. 
  • Expect items to remain checked out on your card for at least 72 hours while they are quarantined. No fines will accrue during quarantine time.
  • Keep your donations at home (for now!)

How long can I keep items I check out through Curbside Service? 

Due dates for items checked out during Curbside Service will be 3 weeks from date of pickup for all formats (except park passes). CKPL has temporarily implemented automatic renewals (up to 2 renewals) for most collections, provided the item is not on hold for another patron. Please check the due dates on the due slip provided with your curbside pick up. Returning items makes them available for other patrons to enjoy. No overdue fines will accrue while the libraries are closed.

What happens to items I had on hold before the library closed? 

Library staff have been busy contacting patrons to arrange a Curbside Service pickup time for holds that were ready for pickup before we closed in March.  If staff have contacted you about your holds, please let us know if you would like to pick them up - if we can't reach you, we will pass the hold along to the next patron waiting for this material. Messages not returned within three days will be released to other patrons. You can place a new hold on the items if you would like them at a later date. 

What if I no longer want the items I have on hold?

You can cancel items you have on hold by logging in to your account online (search.ckpl.ca) or contacting the library. You can also freeze your holds until a future date. See our Borrowing FAQ page for instructions. 

Can I renew my items online?

You can renew items online or by calling the library at 519.354.2940 (please be prepared to provide the number on your library card when calling). You may renew as early as 4 days before the due date. Renewable items can be renewed to a maximum of two times. The library system will attempt to renew your borrowed items three days before their due date. If successful, your loan period will be extended for 21 days from the existing due date, an additional full loan period. If unsuccessful, you will continue to receive notices about overdue items. You may wish to try to renew manually before you return the item.

How will I know if my item was renewed?

There are a few ways to find out an item's due date: 
  • On the courtesy notice emailed to you 3 days before the due date. Opt in to receive email notices by calling 519.354.2940 
  • Via your online account
  • By emailing cklibrary@chatham-kent.ca or phone 519.354.2940.

Why won’t my item auto renew?

An item won’t auto renew if: 
  • Another library user has requested it. 
  • The item has reached its maximum number of renewals (up to 2 times for most items). 
  • Your account has an item overdue by 60 days or more (item billed), or you owe more than $10. 
  • Your account is expired. 
  • The item is a digital item, such as an ebook from the OverDrive, cloudLibrary or Hoopla  
  • The item is an InterLibrary Loan item.

Can I opt out of auto renew?

Auto renew is an automatic process that applies to all CKPL cardholder accounts. If you don't wish to keep an item, please return it when you're finished

Will my fines keep increasing while branches are closed?

Any outstanding library fines will not increase while branches are closed. However, any fines that were owing on your account before March 14, 2020 will remain.

Can I apply for a library card?

Community members can apply for a Virtual Library Card. A virtual account is only for e-resources and would need to be changed to a full service card for Curbside Service. Contact us for more information if you would like to apply for a full service card. 

I registered for a temporary account when the library was closed, can I use it for Curbside Service? 

Temporary accounts will need to be changed to a full service account to check out physical materials. Contact us for more information if you would like to apply for a full service card. 

I have a Virtual Card - can I borrow books and movies?

Virtual cards can be changed to a full service card once the library reopens to the public. You can continue to use our amazing electronic resources for books, movies, and music in the meantime! Contact us for more information if you would like to apply for a full service card. 

Can I pay fines/apply for a library card during pickup times?

These services are not available during pickup times. Please contact the library at 519.354.2940 for assistance. You can pay fines or fees over $5 online when you login to your library account. For more information on paying fines online, visit our Online Payments page

My library card is expired/there is a problem with my card - what should I do?

Please contact the library at 519.354.2940 and staff will assist you. All accounts in good standing have been extended to December 31, 2020.

Can I still use the Virtual Library? 

Yes! CKPL invites you to explore the virtual library of ebooks, audiobooks, magazines, movies and music by visiting www.ckpl.ca/download

  • Download digital copies of your favorite magazines on Flipster and RB Digital
  • Watch movies and TV shows on Hoopla and Kanopy. Enjoy unlimited Kanopy Kids for a month (counts as only 1 credit) with quality educational content like Sesame Street, Arthur and a language learning series.
  • Read ebooks and audiobooks using OverDrive (Libby), cloudLibrary and TumbleBooks (perfect for kids!) TumbleBooks has animated talking picture books, read-alongs, graphic novels, games, puzzles and more! Hoopla also has graphic novels, audiobooks and music!

Don't have a library card? Sign up for one at www.ckpl.ca/virtualcards

Can I use the public access computers in the library? 

Some CKPL branches are now open for limited hours and services including pre-booked computer use. Computers (1 session of up to 45 minutes per day) must be booked in advance by calling 519.354.2940. Public computers have been reduced to accommodate social distancing. For information on branch reopenings and open hours, please visit our What's Happening page

Can I use the public wifi outside the library?

Free wifi is available at all 11 CKPL branches between 8:00 am and 9:00 pm. Please surf from your car and/or practice safe social distancing. SSID: CKPL-wifi.

Can I request or return an interlibrary loan? 

We are not accepting requests for interlibrary loans at this time. Interlibrary loans that have been borrowed from other libraries can be returned to any CKPL book drop.

Is the library accepting book donations? Will the library be holding book sales? 

CKPL will not be accepting book donations until a later date and book sales are suspended as well. Thank you for your understanding and patience. 

When are you reopening to the public?

CKPL is excited to begin to offer limited service inside our library locations with additional health and safety measures in place.Library branches will be reopening in stages across Chatham-Kent. Our goal is to have most branches open for short periods of browsing and holds pick up by the end of September. In person services will be limited and will include: 
  • Picking up holds
  • Browsing and borrowing items (where available, please use Express Checkout machines)
  • Using computers (1 session of up to 45 minutes per day, must be booked in advance by calling 519.354.2940). Public computers have been reduced to accommodate social distancing. 
  • Photocopying and printing. Exact change is required to pay for printing and photocopying.
For more information on CKPL's reopening and branch open hours, please visit our What's Happening page