Curbside Service - Tilbury Branch - July 4
Due to unforeseen circumstances, Curbside Service at the Tilbury Branch is not available Saturday, July 4. Sorry for the inconvenience this may cause!
COVID-19 Service Update
We are taking several steps to support you as much as possible during this temporary closure. Here are some answers to frequently asked questions we've received.
Are there any library services I can use from home?
All of our online services are still available and can be accessed from anywhere using your library card. We've put together a
quick guide to our digital resources, including ebooks, eaudiobooks, movies, magazines and music.
How can I return the items I have checked out?
Items can be returned to the Chatham, Wallaceburg branches. Starting July 2, book drops will be open at the Ridgetown and Tilbury branches as well. Returns will only be accepted through the book drops, not in person. To begin, book drops will only be available on days a branch is offering Curbside Service. No overdue fines will accrue while the libraries are closed.
What if my items are due? Will I be charged late fees?
If you have books and other materials checked out right now, please hold on to them. Fines will not accumulate during CKPL's temporary closure. All items checked out before March 14 have had their due dates extended until July 31.
Will my fines keep increasing while branches are closed?
Any outstanding library fines will not increase while branches are closed. However, any fines that were owing on your account before March 14 will remain.
What if my holds are ready for pickup?
If you have holds, they will be waiting for you when our branches reopen.
Can I renew my items online?
You do not need to renew your items during the closure and fines will not accumulate during CKPL's temporary closure My library card is about to expire or has expired. How can I renew?
All expiring and expired library cards between June 1, 2019 and July 30, 2020 have been extended until July 31, 2020 so that library customers can continue to enjoy uninterrupted access to all
digital resources as long as late fines are less than $10. Fines over $5 can be
paid online.
Can I apply for a library card?
Community members 16+ can apply for a
temporary account.
Can I place new holds on items?
Holds can be placed on items currently located in Chatham and Wallaceburg branchces. This will extend to materials held in both Ridgetown and Tilbury branches after July 1. The library will begin a limited courier service between the four branches in early July to assist with filling holds requests.
Can I use the public access computers in the library?
CKPL is not re-opening branches at this time until we can provide an effective and efficient library service within the provincial restrictions that is safe for both patrons and staff.
Can I use the public wifi outside the library?
Free wifi is available at all 11 CKPL branches between 8:00 am and 9:00 pm. Please surf from your car and/or practice safe social distancing. SSID: CKPL-wifi.