We are taking several steps to support you as much as possible during this temporary closure. Here are some answers to frequently asked questions we've received.
Are there any library services I can use from home?
All of our online services are still available and can be accessed from anywhere using your library card. We've put together a quick guide to our digital resources, including ebooks, eaudiobooks, movies and music
How can I return the items I have checked out? Book drops are open and available at every CKPL branch. You can also hold onto borrowed items until we reopen. Fines will not accumulate during this period.
What if my items are due? Will I be charged late fees? If you have books and other materials checked out right now, you can hold on to them. Fines will not accumulate during CKPL's temporary closure.
Will my fines keep increasing while branches are closed? Any outstanding library fines will not increase while branches are closed. However, any fines that were owing on your account before March 14 will remain.
What if my holds are ready for pickup? If you have holds, they will be waiting for you when our branches reopen.
Can I renew my items online? You do not need to renew your items during the closure and fines will not accumulate during CKPL's temporary closure
My library card is about to expire or has expired. How can I renew?
All expiring and expired library cards between January 1, 2020 and April 7, 2020 have been extended until April 30, 2020 so that library customers can continue to enjoy uninterrupted access to all digital resources
as long as late fines are less than $10. Fines over $5 can be paid online
Patrons 16+ with cards that expired before January 1, 2020 can apply for a Virtual Card
. You must be eligible
and all outstanding charges must be paid before you can apply for a Virtual Card.
Can I apply for a library card?
Yes. Community members 16+ can apply for a Virtual Card
Can I place new holds on items?
No, we are temporarily suspending our holds service during this period of closure. This change is a temporary measure that will assist us in getting back up and running as effectively as possible when we re-open. During this time, you may want to use the My List
feature on your account to save titles you wish to borrow when we re-open.
Still have questions?
If you have any questions about your account or how to access our digital resources, please contact us by email at email@example.com
. This email account is being monitored, but longer wait times may apply. You can also connect with us on Facebook