Media Release

April 29, 2020

Temporary Shelter Now Open

Municipality of Chatham-Kent’s Employment and Social Services division opened it’s doors to a temporary shelter this morning for community members who are experiencing homelessness. The need for the shelter increased over the last month when individuals who were previously “couch-surfing” were forced into absolute homelessness due to the pandemic.

The shelter opened at the Exhibition Hall of the municipally-owned John D. Bradley Convention Centre located at 565 Richmond Street in Chatham. The shelter is operated by municipal staff for the time being.

Intake of new residents is available 7 days a week, 8AM-10PM, where individuals are proactively screened for COVID-19 and suitability for the shelter. After-hours support is continuing to be offered by the Homeless Response Line. Individuals can reach the line by calling 519.354.6628.

The shelter has beds available for any person in need who is able to manage safely in a congregate environment. Any person unable to stay, regardless of the reason, will be assisted with alternative options and support.

Municipal staff recognized early that this need was increasing rapidly and the previous placement solution would not meet the rising demand across the community.

“Our department has already assisted 50 individuals with emergency accommodations this month so far” states Polly Smith, Director of Employment and Social Services for the Municipality. “In March alone, the number of requests for emergency housing increased by nearly 45%. The current process was just not able to keep up. We needed something that was going to allow for less community members to fall through the cracks and go without, and we knew we needed it quickly.”

Once the Social Services Relief Funding was announced by the province, Employment and Social Services began scouting out locations, ordering equipment and supplies, and connecting with community and municipal partners. “Many factors came into play when choosing the best location,” explains Smith. “This location was chosen as it was large enough to accommodate up to 55 beds and allowed for all of the appropriate public health measures, like physical distancing, to be followed.”

Employment and Social Services staff, alongside redeployed municipal employees are operating the centre until a more long-term solution is in place. The Exhibition Hall location is expected to be used for 1-2 months until a longer-term lease agreement in another location can be confirmed. The opening of this shelter will free up motel rooms that can be used for individuals with special circumstances who are safer outside of a communal setting.

“Opening an emergency shelter from scratch, during a pandemic is no small feat,” explains Smith. “But, with thanks to dedicated staff in Building Services, Public Health, Fire, our community partners and local vendors including architects and engineers, and their willingness to work together, the team was able to open in just a few weeks time. Help can never come fast enough in a crisis like this, but we feel confident that the support we are providing is the safest and the most appropriate support we can provide our community members in need at this time.”

In the coming weeks, residents of the centre will be assisted with additional services, including securing housing, employment, healthcare and mental health and addictions support thanks in a large part to community partners. United Way of Chatham-Kent is coordinating food deliveries for those who are vulnerable outside of the shelter in partnerships with numerous groups and organizations.

Chatham-Kent Employment and Social Services offers income, employment and homelessness prevention supports and resources to the people of Chatham-Kent. For more information on the department’s full range of services, visit or on Facebook at . Our mission is to provide services to increase wellness and reduce the effects of poverty for the people of Chatham-Kent.



For more information contact:

Polly Smith

Director of Employment and Social Services

P: 226.312.2023 X 2170



This communication is subject to the Municipal Freedom of Information and Protection of Privacy Act (Ontario) and/or Personal Health Information Protection Act (Ontario).  This communication may be confidential.  Unauthorized use is strictly prohibited.  If you are not the intended recipient, please delete this email immediately.