Media Release

March 18, 2020

Municipal Information Desks in Bothwell, Thamesville and Wheatley temporarily reduce weekly business hours

 The municipality continues to monitor the COVID-19 situation closely, taking direction from Provincial and Federal public health officials and our Medical Officer of Health, Dr. David Colby. We want to do everything we possibly can to minimize the impact of COVID-19 in Chatham-Kent.

Effective immediately and until further notice, the business hours will be reduced to one-half day of counter service per week.  Alternatively, customers may visit one of our municipal centres located in Blenheim, Chatham-Civic Centre, Dresden, Ridgetown, Tilbury and Wallaceburg. 

We encourage customers to call 519-360-1998 or email for information and services, versus visiting a municipal centre at this time.  We remind you that many of our services and information are also available on-line. If you have questions pertaining to service options, please contact us via 519-360-1998 or email  

We continue to provide service updates on social media and the municipal website  Municipal Centres and call centre continue to operate normal business hours from Monday-Friday 8:30am-4:30pm. 

Temporary business hours:

Bothwell Municipal Information Desk: Tuesday 8:30am-12pm

Thamesville Municipal Information Desk: Tuesday 2:00pm-4:30pm

Wheatley Municipal Information Desk: Tuesday 8:30am-12pm

We will soon be implementing a customer screening process in specific municipal centres and ServiceOntario offices.  The screening process will include a few questions pertaining to recent travel, current health symptoms, and quarantine directives to determine whether our team can provide you in-person services.

The implementation of this process is to increase safety measures for municipal employees and to you, our valued visitors and customers.  At all times when visiting your municipal sites please remember to practise social distancing of at least 2 metres from one another. 


 For more information contact:
Leanne Segeren-Swayze
Director, Customer Services Division
Municipality of Chatham-Kent
Phone: 519.360.1998
Cell: 519.350.2956

 This communication is subject to the Municipal Freedom of Information and Protection of Privacy Act (Ontario) and/or Personal Health Information Protection Act (Ontario).  This communication may be confidential.  Unauthorized use is strictly prohibited.  If you are not the intended recipient, please delete this email immediately.