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Ontario: Electricity Cost Reduction

Ontario is temporarily slashing hydro rates for families, farmers and small businesses amid the COVID-19 crisis. Rates will be lowered to the current off-peak rate of 10.1 cents per kilowatt hour. No action is required. New rates will automatically be applied to your bill

Hydro One

Hydro One is cancelling late fees until May 7th and returning around $5-million in security deposits to over 4,000 businesses.


Entegrus has information regarding payment flexibility, assistance programs, and infomration related to COVID-19 available on their website. 

Enbridge Gas' Response to COVID-19

Eligible customers having trouble paying their bill may qualify for emergency relief to avoid having their service disconnected through the Energy Assistance Program. Emergency financial assistance is available year-round as funding allows. Enbridge Gas has a long history of working directly with customers who are falling behind on their gas bills, to establish payment plans. 

Any customer who has concerns about their ability to make their utility payment should contact them at: