| Q. |
What do I need to access the Library's wireless network? |
| A. |
You need a laptop computer or hand-held device with a Wireless Network Card (WiFi 802.11b or 802.11g compatible).
Most new laptops come with wireless technology already installed. For older laptops, you will need to purchase a wireless network card. After you have purchased the card, follow the manufacturer's instructions to install it on your computer. |
| Q. |
How do I connect to the Library's wireless network? |
| A. |
Most computers will automatically detect our wireless network and all you should have to do is start your Internet browser. The wireless network name is "library_hotspot."
If you normally use a different wireless network (with a different SSID) your computer may not find our network automatically. In that case, library staff can give you some printed instructions or quick advice for connecting to the wireless network. |
| Q. |
Why do I get a login fail message after I enter my Library card number and PIN? |
| A. |
Please check your Library card status with staff to see if you have fines or the card has expired. If you just got a new Library card, renewed your card or paid your fines, your updated information may not be in the wireless system yet. Ask staff to create a temporary account for you, and your account should be ready to use for next day. |
| Q. |
Can I print while using the Library's wireless network? |
| A. |
Mobile printing is available at the Chatham Branch and will soon be available at other locations. See printing at CKPL for more information. |
| Q. |
Are there limitations on the wireless network? |
| A. |
Yes, for security reasons there is no access to FTP, PPTP, SMTP, SSH, Telnet, or File Sharing. In addition, wireless access to some streaming audio/video may not be available. |
| Q. |
What kind of wireless card do I need? |
| A. |
You need an 11Mbps 802.11b or 802.11g Wireless Network Card. Many new laptop computers have wireless built in so you will want to check with your laptop or hand held device manufacturer for your options. |
| Q. |
How long does my connection last while I'm in the library? |
| A. |
There are currently no time limits, however the system may disconnect and require you to log in again if you have not been actively using the wireless network for an extended period of time. |
| Q. |
Can the Library help me configure my computer? |
| A. |
Sorry, the Library cannot accept the liability of handling your equipment. Everyone’s computer or device is different and you are responsible for knowing how to configure your own equipment. The Library cannot be responsible for any changes you make to your computer’s settings. If you need additional assistance, you may need to contact the hardware or software manufacturer. |
| Q. |
Will my Macintosh work with wireless in the Library? |
| A. |
Yes, as long as it supports 802.11b or 802.11g wireless. |