Notice of External Posting

Chatham-Kent Police Service

Emergency Communications Operator

(Part-time)

Posting #004 - 2010

August 25, 2010:

Candidates have been selected and are being contacted.  Interviews are taking place in September 2010.

July 26, 2010:

Candidates have been selected and contacted for testing starting August 3, 2010.

July 8, 2010:

As of 4:30 p.m. on Wednesday, July 7, 2010, we no longer will be accepting resumes for this posting.  The department is currently reviewing all resumes received.  This process can take up to two weeks or longer, depending on the number of applications. 

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NOTE: This posting requires a cover letter and resume and applications are to be mailed only. 

 

Job Information:

The department of Operational Support Branch of the Chatham-Kent Police Service has an opening for a part-time Emergency Communications Operator (ECO).  This position reports to the Emergency Communications Supervisor & Manager.

Responsibilities:

·         Answers 911, Police, Fire and non-emergency calls for service.

·         Efficiently collects necessary information from caller to determine the nature and urgency of response in a professional manner to be dispatched in accordance with policies.

·         Direct entry of information into a computer aided dispatch (CAD) system relative to incident as required.

·         Maintenance of records and computer data as required.

·         Communication functions with police and fire units, personnel as required.

·         Meet and Maintain Ministry of Community Safety and Correctional Services Standards in performance as job requirement

Qualifications:

·         Minimum two year college diploma, dispatch certification or equivalent

·         Excellent communication skills – verbal, written and listening

·         Clear authoritative voice over telephone and radio

·         Well-developed keyboard skills minimum 50 words per minute

·         Flexibility – ability to work various hours and shifts on short notice

·         Must be available to work a minimum of 24 hours per month

·         Well-developed Microsoft Office application knowledge

·         Self-motivated

·         Ability to react positively and be effective with stressful situations/environment

·         Ability to exercise good judgement within framework of policies and procedures

·         Interpersonal skills

·         Good moral character

·         Multi-tasking abilities

·         Ability to set priorities

·         Ability to work as a team member

·         Ability to work under minimum supervision

·         Good knowledge of Municipal geography

·         Attendance reliability

Beneficial:

·         Previous communicator experience/training

·         RMS/Niche knowledge

·         Able to work various hours during the week and weekend, and take call-in shifts

·         Valid First Aid and CPR certificates

Hours of Work:

·         Rotating/flexible shifts may include days, nights, holidays, weekends, lunch/dinner break coverage, and call-in shift coverage

·         Communication Centre operates 24 hours a day, 7 days a week

·         Work hours not guaranteed, scheduling as needed

Successful candidate:

·         Because of the environment this position will be working in, the successful candidate will be subject to an extensive background check

·         Required to successfully complete an internal testing process

·         Required to provide valid certificate indicating “normal” hearing at own expense

·         Successful candidates will be required to meet and maintain Ministry of Community Safety and Correctional Services for Police as Communicator, as a condition of employment

Compensation:

This part-time position has an hourly wage rate of $27.88, plus 15% in lieu of benefits, following the successful completion of a probationary period.

Start Date:

To be determined 

How to apply:

Please forward a cover letter and resume by 9:00 a.m. on Wednesday, July 7, 2010.  Applications are to be mailed only (please do not email, fax or drop off).  Please quote Job # 004-2010.

Please mail resumes to:

Att:  Inspector Ed Reed

Operational Support Branch

Chatham-Kent Police Service

24 Third Street

P.O. Box 366

Chatham ON  N7M 5K5

Applicant information is collected under the authority of the Municipal Freedom of Information and Privacy legislation and will be used strictly for the purpose of candidate selection.