Note: this is a full-time position
INTERNAL/EXTERNAL JOB POSTING
Chatham-Kent Utility Services Inc
Customer Account Representative
CURRENT STATUS:
August 17, 2010:
This position has been filled. We thank you for your interest in working with the Municipality of Chatham-Kent, and hope you will continue to watch our job postings and apply for positions which you are interested in.
August 6, 2010:
Candidates have been selected and are being contacted. Interviews are taking place August 9 and 10, 2010.
July 23, 2010:
As of 4:30 p.m. on Friday, July 23, 2010, we no longer will be accepting resumes for this posting. The department is currently reviewing all resumes received. This process can take up to two weeks or longer, depending on the number of applications.
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NOTE: This position requires a Career Profile and resume (no cover letter is requested). If submitting a hard copy, please attach the Career Profile to the front of your resume.
Job description:
The Chatham-Kent Utility Services Inc. has an opening for a temporary full-time Customer Account Representatives. This position is for approximately 37.5 hours per week, for a period up to December 16, 2010.
Key Responsibilities and Position Expectations:
· All aspects of Customer accounts including but not limited to – Billing, Collections, Call Centre
· Knowledge of Microsoft Office Products
· Answer customer inquiries, either in person or on the phone
· Convey information accurately and consistently
· Maintain confidentiality of issues and concerns
· Perform duties in a timely manner
· Provide exceptional customer service skills
Qualifications:
· Possess a post-secondary diploma from a Business Administration Program
· Customer Service and/or Public Relations Course would be an asset
· Previous Customer Service Experience would be an asset
· Requires strong inter-personal and communication skills
· Work effectively and efficiently in a team environment as well as independently
· Good telephone/customer service skills to respond effectively/tactfully to customers
· Experience in a computerized office environment
Compensation:
This temporary full-time position has an hourly wage of $15.80, plus vacation pay and statutory benefits in accordance with Employment Standards Act
Applying:
Interested in the above position are asked to submit a Career Profile (internal/external job posting) and resume to the address below.
CAREER PROFILE:
CustAcctRepEXTCareerProfileJuly2010.doc
CustAcctRepEXTCareerProfileJuly2010.pdf
Applications must be received before 4:30 p.m., Friday, July 23, 2010:
Chatham-Kent Utility Services
320 Queen St, PO Box 70
Chatham ON N7M 5K2
Attention: Jana Rhodes
Fax: 519.436.3237
Email: Ckresume@chatham-kent.ca
Applicant information is collected under the authority of the Municipal Freedom of Information and Privacy legislation and will be used strictly for the purpose of candidate selection. The Municipality of Chatham-Kent is an equal opportunity employer.