What is the Patient Appointment Request Service (PARS)? Who should use the Patient Appointment Request Service? Can I book my own appointment using this service? Do I have to live in Chatham-Kent to use this service? Which hospital services require a scheduled appointment? Can I request all hospital appointments on-line? Can my doctor book these appointments for me? How do I schedule an appointment if I don’t have internet access? If I need to make an appointment for someone other than myself, what process should I follow? How do I access the Patient Appointment Request Service? Can anyone see or access my personal information? How do I sign into the service? What if I forget my password? What if I do not have a telephone number-which is required information? How will I be notified of my scheduled appointment? What if I forget my appointment times? How will I know if my appointment gets changed? What if I can’t keep my confirmed appointment? When is the Patient Appointment Office open? What do I bring with me to the appointment? Do I have to register when I arrive at the hospital?
What is the Patient Appointment Request Service (PARS)? It is an internet service that allows patients to request appointment times for their hospital services.
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Who should use the Patient Appointment Request Service?Anyone who requires an appointment at the hospital in Chatham and Wallaceburg, and has an order form completed by their doctor.Back to TopCan I book my own appointment using this service?No. The service is designed to allow patients to request scheduling of appointments within certain date and time blocks. The actual scheduling of the appointment is performed by the Chatham-Kent Health Alliance Patient Appointment Office.Back to TopDo I have to live in Chatham to use this service?No.Back to TopWhich hospital services require a scheduled appointment?The order form that your doctor gives you will point out whether a scheduled appointment is necessary.Back to TopCan I request all hospital appointments on-line?If your appointment needs to be scheduled within two weeks, please telephone the Patient Appointment Office rather than use the on-line service (519 437-6012 or toll-free at 877-726-2542). There are some procedures that must be arranged by your doctor using alternate scheduling methods.Back to TopCan my doctor book these appointments for me?Your doctor may make the decision to book the appointment for you using alternate scheduling methods.Back to TopHow do I schedule an appointment if I don’t have internet access?Call 519-437-6012 or toll-free at 877-726-2542.Back to TopIf I need to make an appointment for someone other than myself, what process should I follow?You will need to create a new user ID and password for each invdividual that requires access to the service.Back to TopHow do I access the Patient Appointment Request Service?Go to www.chatham-kent.ca , roll the mouse over the Community Services heading and select Health. The service will be found within the menu choices on the left.Another option is to type in the address line of your browser: www.chatham-kent.ca/pars.Back to TopCan anyone see or access my personal information?No, unless you share your user id and password with someone else. Only the hospital staff from Chatham-Kent Health Alliance Patient Appointment Office will have access to your personal health information.We suggest that you always sign out of the Chatham-Kent Health Alliance Patient Appointment Request Service when you are finished. We also recommend that you close your browser to erase any appointment information in your computer’s cache memory. This will ensure that someone who may use the same computer terminal will not have access to your personal appointment information.Back to TopHow do I sign into the service?You must create your unique user ID and password by completing the profile information form. Additionally, to access the Patient Appointment Request Service you must also provide your health card number, your date of birth and your gender.Back to TopWhat if I forget my password?Please refer to the Help information within the main sign-in page for the service.Back to TopWhat if I do not have a telephone number-which is required information?You must enter the telephone number of a family member or friend who could get in contact with you.Back to TopHow will I be notified of my scheduled appointment?You must access the service again, to receive your appointment notification. The appointment is not booked until you confirm.Back to TopWhat if I forget my appointment times?You can access and view your appointments, at any time prior to your appointment date.Back to TopHow will I know if my appointment gets changed?If the hospital has to change your confirmed appointment, the Patient Appointment Office will telephone you.Back to TopWhat if I can’t keep my confirmed appointment?Telephone the Patient Appointment Office by calling 519-437-6012 or toll-free at 877-726-2542.Back to TopWhen is the Patient Appointment Office open?The office is staffed Monday through Friday, 7:30 am to 5:30 pm except for weekends and statutory holidays.Back to TopWhat do I bring with me to the appointment?You must bring your doctor’s order form and your health card.Back to TopDo I have to register when I arrive at the hospital?Yes, please arrive 30 minutes before your appointment to register.Back to Top