Ontario Works consists of two main components: Income Support and Employment Support. Income support is the basic financial assistance that you receive from Ontario Works. Your monthly cheque includes portions for your basic needs and your shelter costs. Your income, assets, family size, and Ontario Works eligibility criteria determine your eligibility for income support.
Income Support includes:
- Basic Financial Assistance
- Benefits and Services
- Income Reporting Statement (I.R.S) cards
- Eligibility Verification Process (E.V.P)
- Family Support Program
- Earnings Exemptions
- Eligibility Review
Basic Financial Assistance
If you are eligible for financial assistance, your cheque will include portions for your basic needs and shelter costs.
Benefits and Services
You will receive an Ontario Works drug card with your cheque every month that you qualify. You may also qualify for dental coverage and basic vision care benefits while in receipt of Ontario Works. Your Caseworker may approve other benefits.
Income Reporting Statement - I.R.S cards
You will be required to submit an Income Reporting Statement each month to determine your ongoing eligibility. Your declaration of income is completed and submitted on the 16th day of each month to calculate your next month’s cheque.
Eligibility Verification Process (E.V.P)
Your file will be reviewed periodically to make sure you are receiving the correct amount of entitlement.
Family Support Program
We can help you pursue child and spousal support while receiving basic financial assistance. You can receive help with negotiating private agreements, completing court documents and attending the Ontario Court of Justice.
Employment earnings are deducted dollar for dollar in the first three months of your eligibility with Ontario Works. Starting in the fourth month, only 50% of your earnings will be deducted. Other exemptions may apply. Ask your Caseworker for more information.
Your Right to Appeal a Decision
If you disagree with a decision that has been made on your file, you have the right to appeal the decision.
How do I Appeal a Decision?
You must submit a request form for an internal review to appeal a decision. This appeal request must be in writing, explaining the reasons why you disagree with the decision. Your request must be received within 30 days of the initial decision. Your written request for appeal will be reviewed by a Supervisor.
If you remain unsatisfied with the outcome of the internal review, you can proceed to the Social Benefits Tribunal. You can pick-up internal review and appeal forms at your local Employment & Social Services office.
If you would like to file a welfare fraud complaint, you can contact:
The Welfare Hotline: 1.800.394.7867
Chatham-Kent Employment & Social Services: 519.351.8573
If we receive a complaint about your file, we will review the matter and advise you in writing of the outcome.
What is Employment Support?
Employment Support assists persons receiving basic financial assistance with programs and training to re-enter the workforce quickly.
You can view the Employment Support page for more detailed information on this component. Only those in receipt of Ontario Works basic financial assistance may participate in these programs.
For more information on Ontario Works Programs and Services:
Call: 519.351.8573 or for general inquiries email: firstname.lastname@example.org